BUYING GUIDE
Description based on the Specified Commercial Transactions Act
| Distributor | Samoyedscope Co., Ltd. Secondhand goods dealer license No. 452520017563 Kanagawa Prefectural Public Safety Commission |
| Name of the general manager | Yusuke Sadohara |
| Business name or service name | MAISON STRAYSHEEP |
| telephone number | 080-6633-2053 |
| Public email address | support@maisonstraysheep.com |
| Home page address | https://www.maisonstraysheep.com |
| post code | 211-0068 |
| address | 1-873-1 Kosugi Gotencho, Nakahara Ward, Kawasaki City, Kanagawa Prefecture |
| Shipping and handling | ・Shipping and transfer fees are the responsibility of the customer. |
| Shipping of products | ・After payment is confirmed, product inventory will be secured and the item will be shipped at the end of the month. However, for made-to-order products and pre-orders with different arrival dates, the pre-ordered item will be shipped as soon as it is ready to ship. - If we need to make additional confirmations regarding your order, shipping may be delayed. ・The shipping company will hold the product for 7 days after shipping. If the product is returned due to being unreceived, we will charge you the full shipping fee. If you would like the product reshipped, we will charge you cash on delivery. |
| Payment Methods | ・Payment can be made by credit card. ・All fees are the responsibility of the customer. |
| Payment deadline |
In the case of bank transfer, Please make payment by the day after the end of the relevant sales period. If payment is not confirmed by the deadline, your order will be cancelled. |
| Product exchanges and returns | If the size of the product does not fit, we will exchange it. Please apply through "Size Exchange/Defective Product Support" on the SUPPORT page within 5 days of receiving the product. - Shipping costs for exchanges will be borne by the customer. Custom-ordered products cannot be exchanged. ・If the product you purchased is defective or faulty, we will accept a return or exchange. Please apply through "Size Exchange/Defective Product Support" on the SUPPORT page. - We will cover the shipping costs for returns and exchanges due to product defects or malfunctions. - We cannot accept returns for reasons of customer convenience, such as "The color is different from what I saw on the screen" or "The product is different from what I imagined." -We will inspect the product and may refuse to accept the return if we find any odors or stains from tobacco or cosmetics. - As a general rule, product returns and exchanges are limited to contact within 5 days of receiving the product. |
Payment Methods
| Credit card | VISA / MASTER / AMEX / JCB |
| Bank transfer | Please make payment by the day after the relevant sales period. Products will be shipped after we confirm your payment. The transfer fee will be borne by the customer. |
| Regarding receipts | Please download the receipt from the link attached to the shipping completion email. |
About delivery methods and shipping fees
| Sagawa Express | [For customers living anywhere in Japan, excluding Okinawa Prefecture and remote islands] We will ship via Sagawa Express. Shipping fee: 1,000 yen (flat rate nationwide except Okinawa Prefecture) |
| Yu-Pack | [Customers living in Okinawa Prefecture and remote islands] We will ship via Yu-Pack . Shipping fee: 1,000 yen |
| Post Office Click Post | Shipping fee: 500 yen nationwide. Click Post is a service provided by the post office. -We will post and deliver the package to your address's parcel box, newspaper box, mailbox, etc. ・Since there is no compensation for delivered packages, if you want to be sure to receive your item, please use a courier service. - Tracking service is available and delivery is possible on Sundays and holidays. ・We will generally deliver your item the day after or the day after the day of mailing. - We cannot accept requests for specific delivery dates and times. -Cash on delivery payment method is not available. ・If the delivery address is far away, or to some areas such as remote islands, it may take a few more days. Delivery times may also vary depending on the time of shipment. ・ Click Post can only be shipped up to 3cm thick. Please note that there are some items that can be shipped and some that cannot. ・There is a limit to the number of items that can be shipped via Click Post . Please check the individual product pages for your reference. |
| DHL | Delivery to North America, Oceania, and Europe (excluding Russia) is via DHL. Shipping fees and delivery times vary depending on the delivery area and the size and weight of the product, so please check when placing your order. |
| EMS | We deliver to Asia, the Middle East, Central and South America, Africa, and Russia via EMS (Express Mail Service). Shipping fees and delivery times vary depending on the delivery area and the size and weight of the product, so please check when placing your order. |